Privacy Policy

Introduction

Last Updated: 29/04/2025

CellRepair Australia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by CellRepair Australia when you use our website (cellrepair.com.au), products, and services (collectively, the "Services").

This Privacy Policy applies to information we collect when you use our Services, or when you otherwise interact with us. By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you:

  • Create an account or profile
  • Purchase products as a retail customer
  • Register as a Preferred Customer
  • Enroll as an ASEA Associate
  • Complete a form on our website
  • Participate in a survey or contest
  • Contact us for customer support
  • Subscribe to our newsletter
  • Participate in community forums or discussions

The types of information we may collect include:

  • Identification Information: Your name, username, email address, postal address, phone number, and other similar contact data.
  • Financial Information: Payment method details, billing address, and transaction history.
  • Account Information: Account credentials (such as username and password), account preferences, and other settings.
  • Demographic Information: Age, gender, and other demographic details.
  • Business Information: For ASEA Associates, we may collect business-related information, ABN, and other information necessary for business operations and commission payments.
  • Health Information: When you provide testimonials or participate in case studies related to ASEA products, you may voluntarily disclose health-related information.

Information We Collect Automatically

When you access or use our Services, we may automatically collect information about you, including:

  • Log Information: Information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
  • Device Information: Information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Location Information: If you have enabled location services on your device, we may collect information about your location. You can disable location services through your device settings.
  • Cookie Information: We and our third-party service providers may use various tracking technologies, including cookies, web beacons, and similar technologies, to collect information about you when you interact with our Services, including information about your browsing behavior.

Information We Collect from Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information, and friends lists, in accordance with the authorization procedures determined by such social media site.

How We Use Your Information

We may use information about you for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process and fulfill your orders for ASEA products
  • Manage your account and provide you with customer support
  • Send you technical notices, updates, security alerts, and support and administrative messages
  • Communicate with you about products, services, offers, promotions, and events offered by CellRepair Australia and ASEA, and provide news and information we think will be of interest to you
  • Process and deliver contest entries and rewards
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of CellRepair Australia and others
  • Personalize and improve the Services and provide content or features that match user profiles or interests
  • For ASEA Associates, manage commission payments, sales tracking, and team building activities
  • Comply with our legal and regulatory obligations

How We Share Your Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With ASEA Corporate: As an authorized ASEA distributor, we share information with ASEA Corporate to process orders, set up Associate and Preferred Customer accounts, and fulfill other business operations.
  • With Service Providers: We may share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • For Legal Reasons: We may disclose information if we believe that disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of CellRepair Australia, our customers, or others.
  • For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, information about our users may be transferred as a business asset.
  • With Your Consent: We may share information with your consent or at your direction, including if you choose to share information through social media.
  • Within Your ASEA Business Organization: For ASEA Associates, certain information may be shared with your upline and downline in accordance with the ASEA compensation plan.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Your Choices

Account Information

You may update, correct, or delete information about you at any time by logging into your online account or emailing us at [privacy@cellrepair.com.au]. If you wish to deactivate your account, please email us, but note that we may retain certain information as required by law or for legitimate business purposes.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by logging into your account and changing your communication preferences. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Australian Privacy Principles Compliance

CellRepair Australia is committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). In accordance with these principles:

  • We will only collect personal information by lawful and fair means
  • We will only use or disclose personal information for the purposes for which it was collected, unless you have consented to other uses or disclosures
  • We take reasonable steps to ensure the personal information we collect, use, or disclose is accurate, complete, and up to date
  • We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorized access, modification, or disclosure
  • You have the right to access and correct your personal information, subject to some exceptions allowed by law

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.

Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

International Data Transfers

As an Australian distributor for a global company, we may transfer data to countries outside of Australia, including to the United States where ASEA's corporate headquarters are located. When we transfer data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information.

Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Your Rights Under the Privacy Act

Under the Privacy Act, you have the right to:

  • Request access to your personal information
  • Request correction of your personal information
  • Make a complaint about how your personal information has been handled
  • Ask not to receive direct marketing communications
  • Ask for your personal information not to be shared for direct marketing purposes

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CellRepair Australia [Your Physical Address] Email: privacy@cellrepair.com.au

Dispute Resolution

If you have a complaint about how we have handled your personal information, please contact us using the details above. We will:

  • Acknowledge receipt of your complaint within 7 days
  • Investigate your complaint and provide a response within 30 days

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 Phone: 1300 363 992 www.oaic.gov.au